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FAQs

FAQ'S

Have questions regarding delivery or the products, see below to see if they are in our frequently asked questions list.

Frequent questions re delivery:

Do we sell outside of the UK?

We are unable to deliver outside of the UK, however this is for now, we maybe able to do so in the future.

Is it possible to ship Ireland and the Highlands?

As a matter of fact we can accept orders to Ireland however it will cost an additional fee. Additional fees also apply to the highlands. These fees will be seen when at the checkout.

Frequent questions re the products:

What can I do to prevent cracking?

There are a few things you should be doing to ensure that the clay is less likely to crack, these are:

1) Cover the firepit up/bring it in doors when it is colder. Frost/Snow on a firepit can make cracks appear or enlargen ones that are already there. By covering the chimenea it prevents this from happening. 

2) Should the firepit be covered by a 5 year guarantee against thermal shock, (see details of specific products) you can start with big fires.

How should I put wood in the firepit?

When using the firepit is is best that any wood used is kept within the parameter of the firepit bowl. This will also ensure that the fire stays within the bowl.

Other Questions

If you need to cancel an order or want a replacement, please see our claims policy page to find out more.

If you have any questions not covered in our frequently asked questions, please contact us via details seen on the contact us page.

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